Privacy policy
Reboxx System Private Limited – Privacy Policy
Last Updated: November 13, 2025
This Privacy Policy describes how Reboxx System Private Limited (“Reboxx”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you access or use our website, products, and services.
Reboxx is a brand owned and operated by Reboxx System Private Limited.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Company Information
Reboxx System Private Limited
Plot A-406, S Central Road,
Near Silver Point Press, TTC Industrial Area,
MIDC Industrial Area, Mahape,
Navi Mumbai, Maharashtra – 400710, India
📧 Email: support@reboxx.in
📞 Phone: +91 8446068589
2. Information We Collect
We may collect the following categories of personal information:
A. Personal & Contact Information
- Full name
- Email address
- Phone number
- Billing and shipping address
B. Payment Information
- Payment method details
- Transaction records
- Payment confirmations
Note: Payment card information is processed securely through trusted third-party payment gateways. We do not store complete debit or credit card information on our servers.
C. Account Information
- Username and password
- Wishlist and shopping preferences
- Saved addresses and settings
D. Order & Transaction Information
- Products viewed or purchased
- Cart activity
- Returns, refunds, exchanges, and cancellations
E. Device & Usage Information
- IP address
- Browser type
- Device information
- Website interaction data
- Cookies and analytics data
F. Customer Support Information
- Messages, emails, chats, or support requests shared with us
3. How We Collect Information
We collect information:
- Directly from you when you place orders, create accounts, or contact us
- Automatically through cookies and tracking technologies
- From Shopify and payment partners
- From advertising, analytics, and marketing partners
4. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer support
- Manage returns and refunds
- Improve website performance and user experience
- Prevent fraud and unauthorized transactions
- Send order updates and service communications
- Personalize product recommendations
- Conduct marketing and promotional activities
- Comply with legal obligations
5. Marketing Communications
We may send promotional emails, SMS, or offers related to our products and services.
You can unsubscribe from marketing communications anytime using the unsubscribe link included in our emails or by contacting us directly.
Even if you opt out of promotional messages, we may still send important transactional communications related to your orders or account.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Analyze traffic and user behavior
- Deliver personalized advertisements
You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
7. Sharing of Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary, including:
- Shopify (website hosting and ecommerce operations)
- Payment gateways and banking partners
- Shipping and logistics providers
- Analytics and advertising platforms (such as Google)
- Customer support and IT service providers
- Government or legal authorities where required by law
These third parties are authorized to use your information only for the services they provide to us.
8. Shopify Services
Our store is powered by Shopify.
Your information may be processed by Shopify and its service providers to:
- operate the ecommerce platform,
- process transactions,
- improve performance, and
- prevent fraud.
For more information, please review Shopify’s Privacy Policy:
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain your personal information only for as long as necessary to:
- provide our services,
- comply with legal obligations,
- resolve disputes, and
- enforce agreements.
11. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing
- Request a copy of your stored data
To exercise any of these rights, contact us at:
12. Children’s Privacy
Our services are not directed toward individuals under 18 years of age.
We do not knowingly collect personal information from minors. If we become aware that a child has provided personal data, we will take steps to delete it promptly.
13. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. Users are advised to review their respective privacy policies before sharing information.
14. International Data Transfers
Your information may be processed or stored outside India through trusted third-party providers such as Shopify, payment processors, or cloud service providers.
Where applicable, appropriate safeguards will be implemented to protect your information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with the revised “Last Updated” date.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Reboxx System Private Limited
📧 Email: support@reboxx.in
📞 Phone: +91 8446068589
